Optimizing Operations & Enhancing Customer Experience
Digital transformation for a leading construction materials provider
About the Client
The client is a leading provider of ready-mix concrete supply in Singapore and Southeast Asia. For over 60 years, they have been dedicated to driving sustainable and smart urban development through technology-enabled concrete solutions. Their primary challenge was to innovate and stay ahead of the competition by leveraging technology to better serve their customers.
Project Overview
The Challenge
The client faced multiple critical challenges: outdated legacy systems built on obsolete technology that were difficult to maintain, scale, and enhance; lack of specialized in-house expertise in mobile development and cloud infrastructure; aggressive time-to-market pressure with a key competitor launching a similar product within a six-month window; and scalability concerns requiring the solution to handle projected user growth of 300% over the next two years without compromising performance.
Our Solution
ZAMO provided a dedicated team to design and implement a robust backend system and develop mobile applications for customers and drivers, streamlining ordering, tracking, and delivery. The comprehensive solution included a discovery and strategy phase with workshops to map user stories and define technical requirements, followed by development using modern, robust, and scalable technology stack. The team followed Agile methodology with two-week sprints, daily stand-ups, weekly demos, and fully automated CI/CD pipelines for streamlined testing and deployment.
Key Highlights
Results Delivered
Measurable outcomes that demonstrate the impact of our solution
Business Impact Summary
Positive Outcomes
- ✓70% Customer Adoption - of customers adopted the mobile app for placing orders within months
- ✓35% Time Reduction - reduction in dispatch coordination time
- ✓99.99% System Uptime - with near-zero service interruptions
- ✓30% Cost Reduction - lower operational costs through automation and infrastructure optimization
- ✓50% Faster Delivery - reduction in time-to-market compared to initial plan
Strategic Benefits
- ✓Scalable Architecture - Ready for future growth and expansion
- ✓Improved Efficiency - Streamlined processes and reduced manual work
- ✓Enhanced User Experience - Better customer satisfaction and engagement
- ✓Cost Optimization - Reduced operational costs and improved ROI
Technology Stack
Modern technologies and tools used to deliver exceptional results
Backend
Frontend
Mobile
Database
Infrastructure
ZAMO's Added Value
The partnership between the client and ZAMO is a testament to how strategic outsourcing can transform a business challenge into a competitive advantage. By combining the client's industry vision with our technical execution, we were able to deliver a world-class solution on time and on budget.
"ZAMO did a great job delivering what we needed. They brought many practical solutions that helped improve our system significantly. We appreciate their dedication and problem-solving mindset."
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